Why in the world did the operator request the mother to talk on the telephone? How can a collapsed person speak on the phone? Yes, it's crazy; KC said it right: horible. And this operator should be dismissed, perhaps also tried for crime also in the matter.
This is horrible! I thought that 911 operaters were obligated under any and all circumstances to send help, no matter what. Kids have called 911 before and people have taken them seriously. This makes me so mad!