Let me first say that I do not like America Online. I have had (well-documented) experiences with that company sufficient to justify my dislike.

I have previously written about the very large number of consumer complaints directed at AOL by customers and former customers. I spent a full day on the Internet investigating them before writing my article. Based on what I saw, I am not the Lone Ranger in my disdain for what I perceive to be a lack of business ethics at this company.

I have saved numerous letters to my internet service provider about e-mail delivery problems. I keep getting returned e-mails sent to valid addresses. I keep copies of my e-mails and my server's responses. It happened so often, I began to watch for trends. ...