I've committed myself to drinking this coffee in order to support the Haiti ministry. I go through about one bag per week and typically order in bulk.
For the most part, I've enjoyed the coffee, but I would like to provide some feedback for future improvement:
1. The bags are hard to open and always end up ripping on me.
2. The piece of tape meant to re-seal the bag also rips the bag a pulls up so much paper it is unusable for sealing the bag.
3. Most of the time, the taste of the coffee is superb (as good as any coffee I've had)! About one out of six bags is, I'm not sure how to describe it, but to say "sour"? After brewed, the coffee tastes like it was brewed with green tree bark in it or something. The whole bag tastes like this, and then it's back to a normal (good) taste when I open the next bag.
Since the packaging already has some issues, maybe the poor taste is coming from a micro-puncture in the bag that causes the coffee to go stale? I'm not a coffee expert, so I'm not sure.
I'm 100% behind this effort and plan to continue buying, I'm just hoping you'll consider this feedback in the interest of a better future product.