The crowd of shoppers outside BrandsMart USA in Sawgrass Mills, angry at being forced to wait by security personnel, pushed their way under the security gate and down a hallway into the store, forcing dozens of people against the walls and trampling the woman.

"I was trying to get out of the way, but they knocked me down," said Josephine Hoffman of Coconut Creek, who was standing immediately outside the gate as a human wave rushed inside, carrying her along.