SELECT OPERATING SYSTEM

The next step is to let us know which operating system you are using. Then, we'll be able to help diagnose the problem further... or read on below for some general troubleshooting tips courtesy of www.yahoo.com!.

Windows

Macintosh

GENERAL TROUBLESHOOTING TIPS

Why are there stops or gaps while listening to SERMONAUDIO.com?

Poor sound/video quality, excessive buffering, and/or delays in connectivity are all usually due to stressed or strained bandwidth on behalf of your ISP and the bandwidth which your ISP has available for Internet connectivity. Please understand that many Internet users probably are dialed-in to your ISP, which can cause congested lines and use up most or all of the bandwidth.

If you are accessing us through a LAN (Local Area Network), you may experience similar problems as a result of the number of users and/or PCs on your LAN. This condition is almost always temporary, and if you try back later, you will usually experience better results.

You may also experience these types of problems when your computer's resources are limited. Try not to run other applications while accessing streaming media.

Why does my audio sound too fast, too slow, scratchy, or distorted?

If the audio sounds too fast, too slow, too scratchy, or distorted, try changing the Performance settings in your player.

RealPlayer:

1. Select Preferences from the View menu.
2. Click the Performance tab.
3. Click the Settings button under Sound Card Compatibility.
4. Click either Disable 16-bit Sound or Disable Custom Sampling Rates to modify the way your player and sound card interface.

1. Select Options from the View menu.
2. Click on Streaming Media (Windows Media).
3. Click Change.
4. Increase the buffer to 12 seconds.
5. Click OK to accept the change.
6. Click OK again.

How do I configure Internet Explorer?

1. Click on Tools, which is located on the IE 5 toolbar.
2. Select Internet Options.
3. Click the Security Tab.
4. Click on the Custom Level button.
5. Configure the categories by following these steps:
   • Active X Controls and Plug-ins
     • Enable Download signed ActiveX controls.
     • Enable Run ActiveX controls and plug-ins.
     • Enable Script ActiveX controls marked safe for scripting.
6. Cookies
   • Enable both options
7. Downloads
   • Enable File Download.
8. Miscellaneous
   • Set Software channel permissions to Medium safety.
9. Scripting
   • Enable all options.
10. User Authentication
    • Skip this category.
11. Click OK.
12. Select the General Tab.
13. Click the Settings button (located in the Temporary Internet Files category).
14. Click the option marked - Every visit to the page.
15. Click OK.
16. Click the Delete Files button (located in the Temporary Internet Files category.)
17. Click OK.
18. Click the Apply button located at the bottom.
19. Click OK.
20. Click the Refresh icon on the toolbar and try the broadcast again.

How do I configure Netscape Navigator?

1. Click Edit, located on your Netscape toolbar.
2. Select Preferences.
3. Click the word Advanced. Make sure Advanced is highlighted.
4. Enable the following options in the Advanced category by checking the boxes next to them:
   • Automatically load images
   • Enable Java
   • Enable JavaScript
   • Java Script for Mail and News
   • Enable style sheets
5. In the Cookies category, select Accept all cookies.
6. Click the + sign to the left of the Advanced category.
7. Select Cache under Advanced.
   • Click the Clear Memory Cache and Clear Disk Cache buttons. (Click OK after each button.)
   • Under the Document in cache is compared to document on network category, select Every time.
8. Click OK.
9. Click the Reload icon on the toolbar and try the broadcast again.

What are the minimum hardware requirements for SERMONAUDIO.com?

See the chart below to ensure that your computer meets or exceeds the minimum system requirements.

	Windows	Macintosh
Operating System	Windows 95, 98, or NT	OS 7.6.1 or later
CPU	90 MHz Intel® Pentium® processor or equivalent	PowerPC 601 processor
RAM	16MB or more	32MB or more of RAM with 10 MB free
Modem (audio-only)	14.4 Kbps or faster	14.4 Kbps or faster
Modem (audio and video)	28.8 Kbps or faster	28.8 Kbps or faster
Sound Card	16-bit sound card and speakers	N/A
Video Card	16-color video display card (video)	16-bit color display

Are you behind a firewall?

If you access the Internet through a proxy server (through a firewall), you will need to make the following changes.

Windows Media Player Configuration

1. Click on View, located on the Windows Media Player toolbar.
2. Select Options.
3. Click on the Advanced tab.
4. Make sure Streaming Media (Windows Media) is highlighted.
   • Click Streaming Media (Windows Media) to highlight.
5. Click the Change... button.
6. Verify that the HTTP option at the bottom of the page is checked.
7. If you already know that your web browser is configured to use a web proxy, select the option labeled Use Browser Settings. If you know the proxy address and port number follow these directions:
   
   • Select Use Proxy.
   • Click the Configure Proxy Settings button.
   • Insert the proxy address and insert the correct port number, either 80 or 8080.
   • Click OK.
8. Click OK to return to the Advance Options dialog box.
9. Click OK to return to the Windows Media Player.
10. Click OK.

1. Click View, located on the RealPlayer toolbar.
2. Select Preferences.
3. In the Preferences window, click the Transport tab.
4. Click Use Specified Transport.
5. Click the RTSP Settings... button.
6. Select Use HTTP only.
7. Click OK
8. Click the PNA Settings... button.
9. Select Use HTTP only.
10. OK.
11. Select the Proxy tab.
12. If you already know that your web browser is configured to use a web proxy, select the option labeled Use my web browser's HTTP proxy. If you know the proxy address and port number, follow these directions:
    • Select Manually configure HTTP Proxy.
    • Insert the proxy address and correct port number, either 80 or 8080.
    • Click OK.
13. Click View, located on the RealPlayer toolbar.
14. Select Preferences from the Options menu.
15. In the Preferences window, click the Performance tab.
16. Make sure Best quality is selected.
17. Select the Connection tab.
18. Set the bandwidth to the appropriate LAN connection.
19. Click OK.